Shipping & Services Policy
At International Safety Solution, we are committed to providing safe, reliable, and timely delivery of your orders. This Shipping Policy explains how orders are processed, shipped, and delivered, along with important terms related to shipping and handling.
1. Order Confirmation and Processing
- Once you place an order on our website, you will receive an order confirmation via email, SMS, or WhatsApp.
- All orders are processed within 1–2 business days after confirmation.
- Orders placed after business hours, on weekends, or on public holidays will be processed on the next working day.
- During peak seasons, promotional events, or high order volume periods, processing times may be slightly delayed.
We reserve the right to contact customers for order verification if necessary.
2. Shipping Methods and Delivery Time
- We partner with reliable courier and logistics providers to ensure safe delivery.
Estimated delivery timelines:
Major Cities: 2–4 business days. - Secondary Cities: 3–5 business days.
- Remote or rural areas: 4–7 business days.
Delivery times are estimates and may vary due to:- Weather conditions
- Public holidays
- Courier operational delays
- Natural disasters or unforeseen circumstances
- Security or regional restrictions
International Safety Solution is not responsible for delays caused by courier companies, but we will assist customers in tracking and resolving issues.
3. Shipping Charges
• Standard shipping charges: Rs. 300
• Free shipping may be offered on orders above Rs./ 5000
• Shipping charges are calculated and displayed at checkout before order confirmation.
• Additional charges may apply for:
o Remote locations.
o Re-delivery requests.
o Incorrect address corrections.
Shipping fees are non-refundable unless the error was made by our company.
4. Order Tracking
Once your order is shipped:
• A tracking number will be shared via email, SMS, or WhatsApp.
• Customers can track their shipment through the courier website or by contacting our support team.
• If tracking details are not received within 48 hours of shipping, please contact us.
5. Delivery Conditions
Customers must ensure:
• Correct and complete shipping address.
• Active phone number for courier coordination.
• Availability at the delivery location.
If the customer is unavailable:
• The courier may attempt re-delivery.
• If the package is returned due to non-delivery, additional shipping charges may apply for re-shipment.
6. Damaged, Opened, or Missing Packages
If you receive a package that is:
• Damaged.
• Opened or tampered with.
• Missing items.
You must:
• Report the issue within 48 hours
• Provide photos or video evidence
• Share your order number
Failure to report within the given time may result in the claim being declined.
7. Lost Shipments
If a shipment is confirmed lost by the courier:
• We will arrange a replacement (subject to stock availability), or
• Issue a full refund.
Investigation with the courier may take 5–10 business days.
Services Policy
This Services Policy outlines the terms governing the products, services, and customer support provided by International Safety Solution through our e-commerce platform.
1. Scope of Services
International Safety Solution provides:
• Online product sales.
• Order processing and fulfillment.
• Secure payment processing.
• Shipping and delivery coordination.
• Customer support for orders and inquiries.
Our services are available through our website and official communication channels.
2. Product Availability and Stock Management
• All products listed are subject to availability.
• In rare cases, items may become unavailable after an order is placed due to inventory updates.
• If this occurs, customers will be offered:
o An alternative product, or
o A full refund.
We reserve the right to limit quantities per customer.
3. Product Descriptions and Accuracy
We make every effort to ensure:
• Accurate product descriptions.
• Correct pricing.
• Updated images and specifications.
However:
• Actual product colors may vary due to screen settings.
• Product packaging or design may change by the manufacturer without notice.
• We reserve the right to correct any errors or inaccuracies at any time.
4. Order Acceptance and Cancellation Rights
International Safety Solution reserves the right to cancel or refuse any order in cases such as:
• Incorrect pricing or technical errors.
• Stock unavailability.
• Payment issues.
• Suspected fraud or unauthorized transactions.
• Incomplete or incorrect customer information.
If payment has already been made, a full refund will be issued.
Customers may request cancellation within 12 hours of placing the order, provided the order has not been shipped.
5. Warranty and After-Sales Service
Some products may include manufacturer or seller warranty.
Warranty does not cover:
• Physical damage
• Improper use or installation
• Normal wear and tear
• Unauthorized repairs or modifications
Warranty claims must include proof of purchase.
8. Limitation of Liability
International Safety Solution shall not be liable for:
• Courier delays or service failures.
• Losses due to incorrect customer information.
• Indirect, incidental, or consequential damages resulting from product use.
• Delays caused by events beyond our control.