RETURN & REFUND POLICY
At International Safety Solution, customer satisfaction is our priority. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted.
1. Return Eligibility
Customers may request a return within 7 days of receiving the product.
To be eligible for a return, the item must:
• Be unused and in original condition.
• Be in the original packaging.
• Include all tags, manuals, and accessories.
• Have the original receipt or order confirmation.
2. Non-Returnable Items
The following items are not eligible for return or refund:
• Used, damaged, or altered products (by the customer).
• Clearance, discounted, or final sale items.
• Customized or special-order products.
• Personal care or hygiene items.
• Digital or downloadable products.
3. Damaged, Defective, or Wrong Items
If you receive a product that is:
• Damaged.
• Defective.
• Incorrect (wrong item or size).
Please contact us within 48 hours of delivery with:
• Order number.
• Photos or video evidence of the issue.
We will arrange a replacement or full refund after verification.
4. Exchange Policy
Exchanges are available for:
• Size or variant changes (subject to stock availability)
• Defective or damaged items
If the requested item is not available, a refund will be issued instead.
5. Refund Process
Once the returned item is received and inspected:
• Approved refunds will be processed within 5–7 business days.
• Refunds will be issued through the original payment method.
For Cash on Delivery (COD) orders:
• Refunds will be transferred via bank transfer or digital wallet.
6. Return Shipping
• Customers may be responsible for return shipping charges unless the product is defective, damaged, or incorrect.
• Original shipping charges are non-refundable.
7. Order Cancellation
• Orders can be canceled within 12 hours of placement.
• Once the order has been shipped, cancellation is no longer possible.
8. Late or Missing Refunds
If you have not received your refund within the stated time:
1. Check your bank or payment account.
2. Contact your payment provider.
3. If the issue persists, contact our support team.