Privacy Policy
1. Introduction
International Safety Solution (“we,” “our,” “us”) operates as a professional e-commerce platform providing safety and security equipment to individuals, businesses, contractors, and industrial clients. Protecting customer privacy is a fundamental part of our operations.
This Privacy Policy explains how we collect, use, process, store, protect, and disclose personal information when customers visit our website, create an account, place an order, request a quotation, subscribe to updates, or communicate with us.
By accessing our website or purchasing our products, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, you should discontinue use of our website and services.
2. Privacy Policy
International Safety Solution is committed to protecting the privacy, confidentiality, and security of customer information. We collect and process personal data responsibly and in accordance with applicable laws and business standards.
2.1 Information We Collect
A. Personal Information
• Full Name
• Email Address
• Phone Number
• Billing Address
• Shipping Address
• Payment Details
• Company Name
B. Technical & Usage Information
• IP Address
• Browser Type
• Device Information
• Operating System
• Website usage activity
• Cookies and tracking data
3. PURPOSE OF DATA COLLECTION
We collect and process customer data strictly for legitimate e-commerce business purposes:
3.1 Order Processing & Fulfillment
To confirm orders, process payments, generate invoices, prepare shipments, and ensure accurate delivery of purchased products.
3.2 Payment Authorization & Fraud Prevention
To verify payment transactions through secure gateways, prevent unauthorized transactions, detect suspicious activities, and reduce financial fraud risks.
3.3 Shipping & Logistics Coordination
To share necessary shipping information (name, address, contact number) with courier partners for dispatch, delivery confirmation, and tracking services.
3.4 Customer Support & After-Sales Service
To respond to customer inquiries, assist with product information, process returns, manage exchanges, handle warranty claims, and resolve complaints efficiently.
3.5 Account Management
To allow customers to create accounts, track orders, save delivery addresses, manage purchase history, and improve future checkout experiences.
3.6 Marketing & Promotional Communication
With customer consent, we may send:
- Special discount offers
- New product launches
- Seasonal promotions
- Safety awareness campaigns
- Order updates and service notifications
- Customers can unsubscribe at any time.
3.7 Legal & Regulatory Compliance
To maintain financial records, issue tax-compliant invoices, comply with government regulations, and respond to lawful requests from authorities.
4. LAWFUL BASIS FOR PROCESSING
We process personal data based on:
- Contractual necessity (to fulfill customer orders)
- Legal obligation (tax and financial compliance)
- Legitimate interest (fraud prevention and website improvement)
- Customer consent (marketing communications)
5. DATA RETENTION POLICY
We retain customer information only as long as necessary for:
- Order processing
- Warranty management
- Accounting and tax compliance
- Legal dispute resolution
- After the required retention period, data is securely deleted, anonymized, or archived according to industry standards.
6. DATA SECURITY MEASURES
We implement strong technical and organizational safeguards, including:
- SSL-encrypted website connections
- Secure and certified payment gateways
- Firewall-protected hosting servers
- Restricted internal staff access
- Regular security monitoring and updates
- Although we follow strict security protocols, no online system can guarantee absolute protection against cyber threats.
7. DATA SHARING & DISCLOSURE
We do not sell, rent, or trade customer personal data.
- Information may be shared only with:
- Payment processing companies
- Courier and delivery service providers
- IT service and hosting providers
- Government or legal authorities (if legally required)
- All third-party partners are obligated to maintain confidentiality and data protection standards.
8. USER RIGHTS
Customers of International Safety Solution have the following rights regarding their personal information:
8.1 Right to Access
Customers may request a copy of the personal data we hold about them.
8.2 Right to Correction
Customers may request correction of inaccurate or outdated information.
8.3 Right to Deletion
Customers may request deletion of personal data, subject to legal and accounting obligations.
8.4 Right to Withdraw Consent
Customers may unsubscribe from marketing communications at any time.
8.5 Right to Restrict Processing
Customers may request limited processing of their data in certain circumstances.
8.6 Right to Data Protection
We ensure that personal data is used only for the purposes clearly described in this policy. All rights requests must be submitted through official contact channels and may require identity verification.
9. COOKIE POLICY
International Safety Solution uses cookies and similar tracking technologies to improve website functionality, enhance user experience, and ensure secure browsing. Cookies are small data files stored on a user’s device when visiting our website. These include essential cookies required for core functions such as secure login, shopping cart functionality, checkout processing, and payment authentication. Performance and analytics cookies help us understand visitor behavior by collecting anonymous data on page visits, traffic sources, and browsing patterns, which allows us to optimize website speed, design, product placement, and overall user experience. Functional cookies remember customer preferences such as saved addresses, language settings, and previously viewed products to provide a personalized shopping experience. Marketing and advertising cookies, used only with customer consent, enable the display of relevant product advertisements, promotional campaigns, and remarketing ads based on browsing behavior. Customers may manage or disable cookies through their browser settings; however, disabling essential cookies may affect login access, shopping cart features, or checkout processes. By continuing to use our website, customers consent to the use of cookies as described in this policy.
10. PAYMENT SECURITY
International Safety Solution prioritizes the security of all financial transactions conducted through our e-commerce store. All online payments are processed through trusted and encrypted third-party payment gateways that comply with recognized industry security standards. These gateways use advanced encryption to protect financial information during transmission. We do not directly store full credit or debit card information on our servers; sensitive financial data is securely processed by certified payment providers. Additionally, automated fraud detection systems monitor unusual transactions, suspicious payment attempts, and irregular purchasing behavior. Orders flagged as potentially fraudulent may be delayed, verified, or canceled to protect both the customer and our business. Customers are advised to ensure secure internet connections while making payments and to avoid sharing payment credentials with unauthorized individuals.
11. CHILDREN’S PRIVACY
International Safety Solution website and products are intended for individuals aged 18 years or older. We do not knowingly collect, store, or process personal information from minors. If a parent or guardian becomes aware that a minor has provided personal information without consent, they should contact us immediately. Upon verification, such information will be promptly deleted from our systems to ensure compliance with privacy regulations.
12. DATA BREACH RESPONSE
Information will be promptly deleted from our systems to ensure compliance with privacy regulations.
13. THIRD-PARTY LINKS
Our website may contain links to third-party platforms, including courier tracking websites, payment gateway providers, social media platforms, and external service providers. These third-party websites operate independently and maintain their own privacy policies. International Safety Security does not control and is not responsible for the content, security, or privacy practices of these external websites. Customers are strongly encouraged to review the privacy policies of any third-party site before providing personal information. International Safety Solution maintains internal security procedures to detect, investigate, and respond to potential data breaches. In the event of a breach, we will immediately identify and contain the incident, secure affected systems, and investigate the root cause. If required by applicable law, affected customers will be notified promptly, including details regarding the nature of the breach, the type of data affected, and recommended protective actions. Corrective measures, such as system upgrades, staff training, and security audits, will be implemented to prevent similar incidents in the future.
14. POLICY UPDATES
International Safety Solution reserves the right to modify or update this Privacy Policy at any time to reflect changes in legal or regulatory requirements, technological advancements, business operational changes, or the expansion of services and product offerings. Updated versions of this Privacy Policy will be published on our website with a revised “Effective Date,” and significant changes may also be communicated via email or website notifications. Continued use of our website and services after updates constitutes acceptance of the revised policy. Customers are encouraged to review this Privacy Policy periodically to stay informed about how their personal information is protected.
15. CONTACT INFORMATION
For privacy-related concerns or to exercise your rights, please contact:
International Safety Solution
Email: support@internationalsafetysolution.com
Sales Email: sales@internationalsafetysolution.com
Phone: +92 320 9274658
WhatsApp: +92 320 9274658